Reporting Absences with Zen Educate US

🏫 Impact of Absences

Unexplained absences and being late can create understaffing situations in classrooms that could put children at risk, and which put a strain on other staff members. Even a single unexplained absence could result in an early end to a specific job; reduced access to future jobs; or termination.

If you become aware that you are unable to attend your shift, you must inform Zen Educate via the Zen App or by calling your Zen Account Manager at the earliest possible moment. Informing Zen as early as possible maximizes the possibility of finding a suitable replacement to support the children in their school days.

If an employee is unable to report for work on any particular day, they must notify Zen using the Zen App at least 24 hours in advance of the time the employee is scheduled to begin working for that day (unless it is impossible to do so, in which case the employee must call as soon as possible thereafter).

🚨 Click here to see our absence policy

🗓️How to Report Your Absence

1. If you don't already have the app, be sure to download it to ensure you have instant access to booking requests and calendar updates.
   1. Download on Google Play
   2. Download from the App Store
2. Go to your calendar and click on the day you will be absent. A pop-up with a drop-down menu will appear and allow you to record your reason for absence.
3. Once you confirm your absence, your calendar will be updated to reflect the change, and the school will be notified.
4. If you are cancelling within 24 hours of the start of the shift, also contact your Account Manager or the Zen Support Team at 213-516-6054.
5. If you are cancelling the morning of your shift, or, if your school policies require you to do so, you must also notify the school you were supposed to attend by calling their main telephone line.

Please note that Zen may inquire about the general reason for any absence.

For more information on Zen’s Absence and Sick Leave policies, please refer to the full policy page on the US Educator Handbook or contact the Zen Support Team at 213-516-6054.