Zen Educate Frequently Asked Payment Questions
How do I sign up to be paid through Zen Educate?
On your first day of work with us, you will receive an automated email asking you to sign up to Gusto. You will need to complete your Gusto profile in order for you to be paid.
When do I get paid?
You will be paid weekly on Fridays by 5pm via direct deposit. Our payment system works one week in arrears. As an example if you worked this week you will be paid next week Friday.
Who am I employed by?
You are directly employed through Zen Educate.
I don’t have a Gusto email, what should I do?
If you don’t have a payment sign up email from Gusto by the end of your first week of work then please get in touch with us by sending us a message or calling us at 213-516-6054.
Do I need to fill any timesheets?
Zen Educate’s platform automatically processes your timesheet. You must let us know of any changes to your working hours.
Where do I access my timesheets?
You can access timesheets via the Zen platform. You can login here. If you have not set up a password, you can use the ‘forgot password’ functionality.
How do I access my payslips?
You can access your payslips through your Gusto account. You can login here
What do I do If my payment is wrong?
Contact your account manager or reach out to the Zen support team at 213-516-6054.
Can I get paid by Check?
No, all Zen employees are paid by direct deposit and we are not able to pay by check.
When will I get my reimbursement for my live scan appointment?
Once you work your first day with Zen, your reimbursement for your live scan appointment will be added to your first pay-check.
Why am I not able to download the Gusto App?
This most common reason for this is if your region on your cell phone is set to anywhere outside the USA. This blocks you from downloading certain apps on the US Apple or Android app stores. If you make sure that your location is accurate on your cell phone then you should be connected to the correct app store and be able to download the Gusto App.
Can I split my pay-check between 2 different bank accounts?
Yes! follow the steps below:
- Open the Gusto Wallet mobile app.
- Go to the Pay tab.
- Select Edit pay check split.
- Enter the pay allocation you'd like.
- Click Save.
My address or other personal details have changed. Do I need to fill out a new W-4 or create a new Gusto account?
No, all personal details such as address can be updated via your Gusto account.