Zen Educate Frequently Asked Payment Questions
How do I get paid?
On your first day of work with us, you will receive an automated email asking you to sign up for Gusto. You will need to complete your Gusto profile to be paid. See the full article on how to set it up here: Getting Paid: Setting Up Gusto.
When do I get paid?
You will be paid weekly on Fridays by 5 pm via direct deposit. Our payment system works one week in arrears. As an example, if you worked this week, you will be paid next Friday. See the full article on payment of wages here: Payment of Wages.
Who am I employed by?
You are directly employed through Zen Educate.
I don’t have a Gusto email. What should I do?
If you don’t have a payment sign-up email from Gusto by the end of your first week of work, then please get in touch with us by sending us an email at help@zeneducate.com or call 213-516-6054.
Do I need to fill out any timesheets?
Zen Educate’s platform automatically processes your timesheet based on your scheduled hours for an assignment. While that process is automatic, educators will still need to sign in and sign out for their assignments. See the full article on timesheets here: View Timesheets.
Where do I access my timesheets?
You can access timesheets via the Zen platform. You can log in here.
How do I access my payslips?
You can access your payslips through your Gusto account. You can log in here. See the full article on timesheets here: View Timesheets.
What do I do if my payment is wrong?
Contact your account manager or reach out to the Zen Support team at help@zeneducate.com or call 213-516-6054.
Can I get paid by Check?
No, all Zen Educate employees are paid by direct deposit, and we are not able to pay by check.
When will I get my reimbursement for my live scan appointment?
Once you work your first day with Zen, your reimbursement for your live scan appointment will be added to your first paycheck. If you do not see this, please reach out to the Zen Support team at help@zeneducate.com or call 213-516-6054.
Why am I not able to download the Gusto App?
The most common reason for this is that your region on your cell phone is set to anywhere outside the USA. This blocks you from downloading certain apps on the US Apple or Android app stores. If you make sure that your location is accurate on your cell phone then you should be connected to the correct app store and be able to download the Gusto App.
Can I split my paycheck between 2 different bank accounts?
Yes! Follow the steps below:
- Open the Gusto Wallet mobile app.
- Go to the Pay tab.
- Select Edit pay check split.
- Enter the pay allocation you'd like.
- Click Save.
My address or other personal details have changed. Do I need to fill out a new W-4 or create a new Gusto account?
No, all personal details, such as address, can be updated via your Gusto account.