Paycheck Issues FAQ

When should I expect to receive my paycheck? .

Zen pays our educators every Friday, one week in arrears. This means that if it's your first week working with Zen, you will not be paid this Friday, but the following Friday. After that, you can expect to be paid every Friday for the previous week of work. Your paycheck will arrive no later than 5 PM your local time.

Example: If you started work on Wednesday, September 9th, 2025, your first paycheck would be Friday, September 19th, 2025.

My paycheck never arrived or is lower than I expected!

A missed paycheck or a paycheck that is lower than you expected is typically caused by one of three possible errors.

Error 1: Incorrect banking information entered in Paylocity

This is the most common error that causes a missed paycheck, which is caused by an educator mistakenly inputting the wrong bank account information.

How to fix: To fix this, log into your Paylocity account on a web browser (and not the app) and double-check that your banking information is correct. Once you have made any corrections, please email help@zeneducate.com to let us know that you have missed a paycheck because of incorrect banking details. From there, one of our support representatives will help you receive your paycheck as soon as possible. For more details on how to update banking information, please watch this short video.

Error 2: You have set your tax deductions on your W-4 too high

When you onboard through Paylocity, you complete a W-4 tax form. Part of this form asks if you want to add extra deductions to your weekly paycheck. If you set this higher than the amount you are owed for that week for your paycheck, then the entire amount of your paycheck will go to tax deductions. Alternatively, it could also cause your paycheck to be lower than what you expected.

How to fix: To fix this, you will need to log in to your Paylocity account on a web browser (and not the app) and select the 'pay' square in the middle of the screen. From there, you need to select 'Tax Setup' to update your tax deduction setup. If you make this change before Wednesday morning, then your deduction preferences will be changed in time for your next Friday paycheck.

Error 3: missing hours on your timesheet

This error is very rare. However, from time to time, there is an issue where there is a small discrepancy found between the hours that an educator worked and the hours that are logged in their timesheet in the Zen app. To check if this is the problem, please log in to the Zen Educate app and navigate to the 'timesheet' section. If you notice a discrepancy, please email help@zeneducate.com to inform us of the issue, and we will ensure that you get paid for any missing payment as soon as possible.

I was sent a physical paycheck in the mail, and I wanted to use direct deposit

If you were sent a physical paycheck in the mail, this would be because there is no direct deposit information found in your Paylocity account.

How to fix: To fix this, log into your Paylocity account on a web browser (and not the app) and add your banking information. Once you have made any corrections, please email help@zeneducate.com to let us know that you have missed a paycheck because of incorrect banking details. From there, one of our support representatives will help you receive your paycheck as soon as possible. For more details on how to add banking information, please watch this short video.

My paycheck was sent to my Gusto Spending Account. How do I access this?

Please refer to this dedicated page in our handbook to support you with everything you need to know about utilizing your Gusto Spending Account after we have migrated our payroll from Gusto to Paylocity.